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Order Fulfillment

If your order is time-sensitive, please be sure to call us at 844-882-8576 to confirm whether or not your order will be shipped the same day.  

 

Orders placed before 2PM Eastern Time are not guarunteed to, but typically do ship the same business day, Monday through Friday. 

 

For guarunteed shipping times, you must place your order before 2PM Eastern Time, and select UPS Next Day Air, UPS Second Day Air, or UPS Three-Day Select. Please note that transit times are from UPS and follow UPS guidelines, and that "Day" refers to business days when UPS is operating only. 

 

We are closed in observance of the following holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. Any orders placed with us on those days will be shipped out the following business day.

 

If you need further clarification on the estimated shipment and delivery times of a product, please call us toll free at 844-882-8576

 

 

Returns

TrailerParts.com will cover the return shipping costs only if the product you receive is defective or different from what you actually ordered.

 

If your order qualified for free shipping, and you are returning a product for a reason other than it being defective or different from what you actually ordered, you will be responsible for paying the return shipping costs as well as the original shipping costs that were waived by the free shipping policy. 

 

We accept returns of products within 30 days of your order. All returns may be subject to a $12 restocking fee.

 

** Items that you request be welded or cut-to-length may not be returned under any circumstance, for any reason. **

 

 

 

Shipping Methods

Our shipping methods include UPS Ground, UPS SurePost, First Class Mail, Priority Mail, USPS Parcel Select Ground, FedEx, and various LTL Freight Companies. 

If an order ships directly from a vendor, it will be shipped by their preferred carrier, regardless of the shipping carrier you choose during checkout; speed will be equivalent (i.e. UPS Next Day Air orders may ship out FedEx Express Overnight).

 

Free Shipping and Economy Standard Ground

Free shipping is available only during sales / through promotional emails. Free shipping promotions/sales/offers are only valid for orders being shipped to the 48 contiguous United States. Our current minimum shipping rate for the 48 contiguous states is $9.86

When you choose the “Economy Standard Ground” option or participate in a “Free Shipping” promotion/sale, your order will be sent to you at the cheapest cost to us.  This could be USPS First Class Mail, USPS Priority Mail, USPS Parcel Select Ground, UPS SurePost, UPS Ground, FedEx Ground, or LTL Freight. Shipping timeframes for these methods are anywhere from 2 to 7 business days.  We do offer expedited options at an additional cost, and those will be presented to you during checkout.

We feel that our product prices and shipping rates are very competitive compared to the rest of the industry.  If you find our shipping rates to be unacceptable, we encourage you to look at our competitors’ rates (combined with their higher product prices) so that you are comfortable when you purchase from us.  We cannot bill shipping to UPS Account Numbers, the shipping charge must be paid upfront.