AI ChatBot Terms of Service (TOS)

1. Purpose and Scope

This chatbot is a virtual assistant designed to help TrailerParts.com visitors find trailer parts, check order status, locate installation instructions, and access basic product guidance. By interacting with the chatbot, you agree to these Terms of Service.

2. No Professional Advice

The chatbot provides information based on TrailerParts.com’s catalog, public manufacturer data, and general trailer maintenance knowledge. It does not replace professional mechanical, legal, or safety advice. Always consult your trailer or parts manufacturer for detailed installation instructions and local compliance requirements.

3. Data Usage & Privacy

Your interactions with the chatbot may be logged for training, quality assurance, and customer support purposes. We do not sell your personal data. For more details, please review our Privacy Policy.

4. Accuracy of Information

While we strive to provide accurate and current information, TrailerParts.com and its chatbot make no warranties or guarantees regarding:

● Fitment accuracy without user-supplied specifications (e.g., axle rating, bolt pattern).
● Real-time stock or pricing, unless explicitly confirmed.
● Completeness of installation advice or torque specs.

5. Order Status & Support Escalation

For order-related queries, you may be asked to provide your order number and email address. If the bot cannot fully resolve your issue, it will offer to escalate your case to a human support representative during business hours (Mon–Fri, 9 AM–4 PM ET).

6. Acceptable Use

You agree not to use the chatbot to:

● Harass, abuse, or impersonate others.
● Attempt unauthorized access to TrailerParts.com systems.
● Submit fraudulent or misleading information.

7. Liability Disclaimer

TrailerParts.com is not liable for any direct or indirect damages resulting from chatbot use, including incorrect part recommendations or delays in support responses. Use of any recommendations or documents is at your own risk.

8. Modifications

We reserve the right to update or modify these terms at any time. Continued use of the chatbot after changes constitutes acceptance of those updates.

9. Indemnification

By using the chatbot, you agree to indemnify, defend, and hold harmless TrailerParts.com, its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, losses, liabilities, expenses (including attorney’s fees), and damages arising out of or relating to:

● Your use or misuse of the chatbot;
● Any violation of these Terms of Service;
● Any inaccurate or incomplete information you provide.